Kieth's Digital World

Hi everyone, my name is

Kieth

I'm a Creative

Social Media Manager

Customer Support Specialist

A Quick Background

I'm based in

davao city, davao delsur

I worked at

Transcom Worldwide

Awesome os

vxi global holdings inc

davao esports enthusiasts association

My roles were

technical support specialist

customer support specialist

account specialist

social media manager

Professional Experience

Account Associate | VXI Global

September 2023 - January 2024

Delivered exceptional customer service via phone, guiding clients through legal document preparation processes.
Addressed client inquiries with expertise to ensure satisfaction.
Documented all customer interactions diligently and maintained precise records in the support system.
Responded promptly to customer inquiries via chat.
Provided topnotch assistance with questions, concerns, and product-related issues.
Aided customers in navigating the platform and enhancing their shopping experience.
Identified trends in customer issues and provided valuable feedback to improve user experience on both platforms.

Professional Experience

Customer Support | Awesome OS

October 2021 - January 2023

Served as a knowledgeable resource for product and service information
Responded to member inquiries and concerns across various communication channels (phone calls, emails, SMS, chats)
Maintained meticulous records of customer interactions
Processed accounts and arranged documentation efficiently
Provided accurate, legitimate, and thorough information to consumers
Prioritized developing long-term connections with customers
Fostered trust through open and participatory communication tactics

Professional Experience

Technical Support Representative | Transcom Worldwide

August 2021 - September 2021

Efficiently managed high volumes of incoming phone calls
Identified and addressed customers' needs promptly and effectively
Consistently met personal and team sales targets
Handled customer complaints adeptly
Provided appropriate solutions and alternatives to customer issues
Followed up diligently to ensure resolution of complaints
Maintained customer contentment through effective problem-solving

Here's a showcase of some of my

creative work with Davao Esports!

Here's a showcase of some

of my sample designs

Travel Agency Project

Cosmetics Account

SAMPLE LOGO

Three

Fun Facts

I used to be a volunteer journalist

Back in college, I work with the local church to collate all the submitted news and feature writeups of a recent church events submitted by other people, where I occasionally write too. One work I had was featured on the newspaper!

I run a Valorant Team

While being a volunteer social media manager at Davao Esports, I also manage the Valorant team. I also manage, plan and executes events and tournaments with the team.

I do programming

I do a lot of mini projects one which was a discord bot I used on our discord server. One favorite I had was a concept of an online valorant community where players can look for a party.

Things I love